Data Deletion Instructions

Last updated: 29 October 2026

This page explains how to request deletion of your personal data held by Solita (solita.app), operated by SERGEI PRONIN PR RAČUNARSKO PROGRAMIRANJE AI BEOGRAD, MB 68694779, PIB 115857359, Jurija Gagarina 231, lokal 329, 11073 Beograd (Novi Beograd), Serbia.

1. Which case applies to you

A. You are a Solita client or a user of a client account (a business using Solita, or its employee).
Solita controls your account data. Request deletion directly from us (section 2).

B. You are a customer of a business that uses Solita (for example, you messaged a tour operator on WhatsApp or Telegram and were answered by its assistant). That business controls your conversation data; Solita processes it on its behalf.

• First, contact the business you communicated with and ask it to delete your data.
• You may also email us. We will forward your request to the business and help it carry out the deletion. If we cannot identify the business, or it does not respond within 30 days, contact us again and we will review your request.

C. You visited solita.app or contacted us (for example, demo request or support).
Request deletion directly from us (section 2).

2. How to request deletion

Send an email to privacy@solita.app with the subject "Data deletion request" and include:

• your name;
• the email, phone number or messaging username linked to your data;
• for case B: the name of the business you communicated with and the channel (WhatsApp or Telegram);
• what you want deleted (all data, or specific data).

Clients can also delete individual user accounts of their team in the dashboard settings. Deletion of the client account and of conversation history is done by our team on request to support@solita.app.

We may ask you to confirm your identity — for example, by replying from the same email or sending a code to the same phone number. We do not ask for identity documents unless necessary.

3. What we delete

• account and profile data;
• conversations and messages, including AI-generated replies;
• contact details, lead records, notes and tags;
• uploaded files and knowledge-base content (for clients);
• marketing preferences, after recording your opt-out so that we do not contact you again.

4. Timeline

• We confirm receipt within 5 business days.
• We complete deletion from production systems within 30 days of a verified request.
• Backup copies are overwritten within a further 60 days. Until then, backups are isolated and used only to restore systems.
• We confirm by email when deletion is complete.

For case B, the timeline starts when the business (the controller) instructs us, or when we act on your request in agreement with it.

5. What we may keep

We may keep some data where the law requires or allows it:

• invoices, payment and accounting records, for the period required by Serbian accounting and tax law (up to 10 years);
• a minimal record of your request and of opt-outs, to prove compliance and avoid contacting you again;
• data needed to establish, exercise or defend legal claims, until the claim is resolved;
• security logs, for 12 months.

6. Data held by messaging platforms

Deleting data from Solita does not delete data held by the messaging platform itself (WhatsApp/Meta, Telegram) or by the business on its own systems. To delete messages or your account on those platforms, use the platform's own settings or contact the platform.

7. Questions or complaints

Email privacy@solita.app. More information is in our Privacy Policy.

You may lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti), Bulevar kralja Aleksandra 15, 11000 Beograd, www.poverenik.rs.